Shipping Policy

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We proudly ship within the USA, including remote states, as well as internationally. Your order will be processed and shipped via Standard Ground Shipping through USPS, FedEx, or UPS, with an estimated delivery time of 3-7 business days within the U.S.

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• Free Shipping: Orders over $100 qualify for free shipping within the U.S.

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• International Shipping: Available at standard rates. Delivery times vary by destination.

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Once your order is shipped, you will receive a confirmation email with tracking details.

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Local Pickup

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Local pickup is available only for customers in Tujunga, Burbank, Glendale, CA. If you are located in Tujunga, Burbank or Glendale and prefer to pick up your order instead of shipping, simply select the Local Pickup option at checkout. Once your order is ready, you will receive an email or text confirmation with pickup instructions.

 

Orders placed with Local Pickup outside of Tujunga, Burbank or Glendale, CA will be canceled.

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Return & Exchange Policy

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We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please review the following guidelines

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• Returns: Accepted within 14 days of delivery. Items must be unused, in original condition, and with tags attached.

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• Exchanges: Available for size or product replacement. Contact us to arrange an exchange.

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• Non-Returnable Items: Customized products and final sale items cannot be returned.

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• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

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To initiate a return or exchange, please contact us at coachalexinc@gmail.com with your order details.

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We appreciate your support and look forward to serving you!